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Truro Colchester Welcome Network

Find a Primary Care Provider

If you do not have your own primary healthcare provider, you should get on the waiting list for one as soon as possible.

Call 811 or visit

When a provider in their area is accepting new patients, the people higher up on the list get called first.

Why do I need a primary health care provider?

Your primary health care provider takes care of your basic health care. They can find illnesses early and prevent you from getting sick. Your primary health care provider will send you to a specialist when you need it. Finally, your primary healthcare provider gives you continuity of care. That means they know these things:

  • Your health history
  • the medications you take
  • how you have reacted to treatments in the past

In Canada, health care services are confidential. This means that your primary health care provider must have your permission to discuss your health information with someone else.

What if I don’t have a primary health care provider or can’t see them when I need to?

If you do not have a primary health care provider, or need to see one when yours is not available, these are some other ways to get health advice or treatment:

  • 811
  • primary health clinics
  • virtual care
  • community pharmacies
  • mental health and addictions services


When you are worried about a health issue that is not an emergency, call 811. You can call any time of day or night. Registered nurses are available to advise you. 811 provides services in more than 125 different languages including Arabic, Cantonese, Chinese, Farsi, and French.

To find health information on more than 500 topics visit

Primary Care Clinics

The following primary care clinics offer services to different populations. Some are walk-in clinics and some require you to make an appointment. It’s best to visit their website or contact the clinic to see if it is the right fit for you.

Primary Care Clinic – Colchester

316 Willow Street, Suite 205 Truro

They do not offer walk-in services. You must make an appointment. Appointments are only for those who do not have a primary health care provider. To book an appointment, call 902-843-2577 between 9:00 am and 4:00 pm, Monday to Friday.

Truro Walk-In Clinic

68 Robie Street, Truro

The Truro Walk-In Clinic accepts patients with or without appointments. Office hours are Monday to Friday, 5:30 p.m. to 8:30 p.m. Saturday and Sunday 11:30 a.m. to 2:30 p.m. Call 902-893-3635 to book an appointment. To find out more, visit

Millbrook Health Centre

The Millbrook Health Centre offers health care and health education to women living in the Millbrook community. Call 902-895-9468

Truro Sexual Health Centre

The Truro Sexual Health Centre is open Wednesday evenings only from 5 p.m. to 8 p.m. You need an appointment to get health services here. For a list of their services, visit To make an appointment, call 902-956-1550 or email

Virtual Care

If you are on the “need a family practice waiting list” you can get free online care from a primary health care provider. To get this care, you must have an email address on file with 811. You can register for this service at

Community Pharmacies

Pharmacists do more than fill prescriptions. They can also do the following:

  • renew some prescriptions
  • assess minor or common ailments such as allergies, coughs, nausea, mild headaches, and so on
  • suggest medication substitutions or adaptations
  • review medications

Pharmacists may charge a fee for some of these services.

To find out more, visit

Lawtons Pharmacy

The Lawtons Pharmacy on Willow St. in Truro provides a Walk-in Clinic. This clinic is first-come, first-served. You will need to pay a fee for this service.

Mental Health Services

Mental Health and Addictions Intake Service

If you think you need mental health care in a hospital, You can call this service yourself, or your primary health care provider can call for you. There are interpreters available, ask for the language you need. Call 1-855-922-1122

To find out more, visit

Provincial Mental Health and Addictions Crisis Line

Call this number if you are experiencing a mental health crisis: 1-888-429-8167

Kids Help Phone

Kids Help Phone offers counselling and crisis support to young people in Canada. Call 1-800-668-6868 or text “CONNECT” to 686868 to connect with a trained crisis responder. Your conversation is private.

To find out more, visit

RiseUp powered by Kids Help Phone

RiseUp offers online or text mental health support for Black youth. Text RISE to 686868 to connect with a trained crisis responder. Your conversation is private.

To find out more, visit



Call 911 as soon as you think someone’s life is in danger. You don’t need a SIM card. Mobile phones in Canada can call 911 without one. 911 has access to interpreters of more than 170 languages. Ask for the language you need.

Calling 911 connects you to Emergency Medical Services (EMS). An ambulance and paramedics will come to you. When they reach you, they will do these things:

  • assess your medical need
  • give you emergency treatment on the spot if needed
  • take you to the hospital if needed

What to do when you call 911

When you call, stay calm. Give the following information:

  • your name
  • the address of the emergency. Include the name of the town or city.
  • your phone number
  • the reason for your call

Follow any instructions they give you.

Emergency Departments

Go to the emergency department when you need medical help right away and do not need an ambulance. Staff there assess your medical needs. The most serious injuries and illnesses are treated first.

Visit the Colchester East Hants Health Centre Emergency Department at 600 Abenaki Road, Truro.